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Watch our new Hettich image video
Watch our new Hettich image video See how we define Precision and Innovation! We’re excited to unveil our latest image video, offering a dynamic look at our expertise in centrifuge technology. We didn’t invent rotation, but we perfected it. From perfect rotation to cutting-edge innovations, the video highlights our commitment to precision and long-term excellence. Discover how our state-of-the-art centrifuges, with speeds up to 18,000 RPM and forces over 30,000g, push the boundaries of technology. Learn about our dedication to health and our forward-thinking approach to automation and digitalization.
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How long can centrifuge rotors and buckets be used safely and reliably? The maximum service life depends on the specific rotor or bucket. The maximum number of running cycles or the shelf/service life of plastic parts (rotors/adapters) can be found marked directly on the accessories. How frequently should a centrifuge be serviced? In general, we follow DGUV Rule 100-500 of the German Social Accident Insurance (DGUV), which stipulates that all our centrifuges with a power consumption of more than 500 W and/or a kinetic energy of more than 10,000 Nm must be serviced or tested once a year. Smaller devices can also be serviced on request. However, no interval is stipulated here. What can I do if my centrifuge is defective or has a fault? You can contact our service team or your dealer at any time if your centrifuge is defective or has a fault. Once you have completed our defect report form in electronic format and submitted it to your personal contact at Hettich, he or she will then coordinate the next steps with you. Depending on the outcome, we will then either send a service technician to you or ask you to ship the item to us for repair. More information here "Imbalance" appears sporadically on the display and the machine stops functioning. How can this message be avoided? This message indicates a problem with vibration. It is displayed when the load is not correctly balanced or maintenance (lubrication) is inadequate. Continued operation in this condition may damage the centrifuge. If this error message is displayed, you should check whether the centrifuge is evenly loaded and then repeat the centrifugal run. Please contact us if the message appears and remains permanently displayed. Who is authorized to carry out maintenance, qualification inspections, and operational checks of the equipment? Centrifuges and incubators may only be serviced by trained Hettich employees or authorized Hettich representatives. Where can I find the serial number of my centrifuge? On small centrifuges, the serial number of your centrifuge can be found on the product nameplate. On larger centrifuges, the serial number is marked either on the nameplate or the left-hand hinge. How can I clean my centrifuge safely and reliably? Instructions for correct centrifuge cleaning and care can be found here. What detergents and disinfectants can I use? Contaminants or sample residues should first be removed with cold water. You can then start cleaning and disinfecting. Detergents and disinfectants used must not be corrosive and should have a pH of between 5 and 8. We strongly advise against using any spray disinfectant. Also, please do not clean your device in your laboratory glassware washer. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time, localized assistance. To the Service contact form
Immediate assistance Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time, localized support. Maintenance contracts Hettich offers preventative maintenance contracts following your purchase. An authorized service engineer will check the unit annually and replace parts where needed. Please contact your personal contact person at Hettich for rates and terms. Installation help Need help unpacking and installing your unit, setting application parameters, or basic training? Ask your local Hettich representative about our installation program. IQ / OQ As an extra option, every setup can undergo IQ / OQ certification. A copy of signed documents will remain with every unit onsite. Please contact your personal contact person at Hettich for rates and terms. Loan units There should be no long downtimes in the laboratory. If a repair is not possible within a reasonable period of time, there is the option of providing you with a loaner unit for the interim period. Warranty All Hettich products do have a warranty time of 24 month. Download Center Explore our Download Center for essential resources such as manuals, data sheets, certificates, brochures and many more. Access the information you need swiftly and efficiently, ensuring seamless operations and compliance with industry standards. Hettich - Spare parts Keep your devices in top shape with our extensive range of spare parts! Hettich Certificates Hettich complies with numerous international safety standards and regulatory requirements to guarantee the highest level of product quality and user safety. Service FAQ Do you have questions about the maintenance and servicing of your Hettich product? Have a look at our FAQ or get in contact with us! Cleaning & Care of Centrifuges Ensure your centrifuge's longevity with regular cleaning and maintenance. Save on maintenance costs and prevent unnecessary downtime, keeping your laboratory running smoothly. Centrifuge Configurator Use this tool to build up to 3 different centrifuge and accessory combinations Incubator Configurator Our Incubator Configurator is now live and offers the opportunity to select various criteria such as size, voltage, options, and accessories. Report a claim In case you are facing a failure on any of your Hettich units you have the opportunity to report the failure electronically allowing us to process your case without delays. Please use the process a shown below. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time, localized assistance. To the Service Contact form
Why is regular cleaning and maintenance so important? The centrifuge is an indispensable tool in your laboratory, performing valuable work daily. Proper cleaning and maintenance not only ensure long-lasting functionality but also deliver precise and reliable results. By performing regular maintenance, you minimize the risk of malfunctions and significantly increase the lifespan of your centrifuge. Download our Cleaning & Care Poster Our detailed maintenance guide is also available to you as a PDF poster . This comprehensive document will lead you through the cleaning and maintenance process of your Hettich centrifuge step by step. Keep the poster nearby for easy access whenever needed. Our maintenance guide will assist you in keeping your Hettich centrifuge in top condition and maximizing its lifespan. If you have any questions or uncertainties, our knowledgeable staff is here to support you. Or see our Maintenance Video Alternatively, we offer an informative video. Witness the cleaning and maintenance process in action. Our experts will guide you through all the necessary steps, enabling you to effortlessly maintain your centrifuge on your own. Invest in the care of your centrifuge today and secure a reliable, long-term partnership. Download the maintenance poster now or watch our video on YouTube! Please note: The cleaning agents and procedures mentioned in this guide are specifically tailored for Hettich centrifuges. Always refer to the instructions in your centrifuge's user manual. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time, localized assistance. To the Service contact form
Keep your devices in top shape To ensure that your devices always function optimally, we offer not only high-quality centrifuges and incubators with a long lifespan and low operating costs but also a comprehensive range of spare parts: Wide range of spare parts Discover our extensive offering of high-quality spare parts for Hettich devices. From accessories such as rotors, hangers, and inserts to closures, gas springs, and control panels - we have the right parts for you. With our spare parts, ensure that your Hettich devices are always properly equipped. Excellent quality and long lifespan Our spare parts are characterized by their excellent quality and designed to provide you with a long lifespan. We place great importance on the use of high-quality materials and careful craftsmanship to ensure that you can benefit from our spare parts for a long time. Fast delivery and expert advice We understand the importance of receiving your spare parts quickly to get your Hettich devices back up and running. Therefore, we offer fast delivery so that you don't have to wait long for your order. Our team of experienced staff is available to provide expert advice, ensuring that you receive the right spare parts for your device. Experienced technicians If you need assistance with the installation or repair of your Hettich devices, you can rely on our experienced service technicians. They have extensive expertise and can help you with any questions or issues. We want to ensure that you receive the best possible support to optimize the use of your devices. 1 0 years of spare parts delivery and service Even after a model has been discontinued, we are here for you. We provide spare parts delivery and service for a period of 10 years. This ensures that you can easily access spare parts for your Hettich devices in the future, even if the model is no longer in production.
Responsibility We act responsibly towards people, the environment, and the region. Integrity We align our actions with the corporate principles of Andreas Hettich GmbH and actively embody them. Transparency We identify and assess all compliance-related incidents and take appropriate preventive and corrective actions. This means for us Compliance with the law Prohibition of bribery and corruption Ensuring fair competition and prohibiting cartels Combating money laundering Foreign trade law and export control Data protection Protection of trade secrets and information Avoidance of conflicts of interest Proper reporting Product safety Fair working conditions Safety and health Prohibition of discrimination Handling of company assets Respect for human rights Zero tolerance for forced and child labor Protection of the environment and sustainability Implementation of the Code of Conduct Management of violations Hettich Code of Conduct The Hettich Code of Conduct outlines the fundamental rules that govern ethical and legally compliant interactions within the Hettich Group, as well as with business partners, authorities, and other third parties. View the Code of Conduct