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    Conditions of purchase

    or a remedy from a third party at the Supplier's expense. This, however, does not release the Supplier from further damages claims on grounds of its failure to adhere to delivery lead times. 6. Withdrawal In cases of force majeure or other events beyond [...] cancel the contract either wholly or in part, or require performance at a later date without the Supplier being entitled to claim damages against us on account of such events. 7. Prices The agreed unit or lump-sum prices are firm prices and preclude additional

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      GTC

      normal wear is barred. 7. Only the direct Buyer itself is entitled to assert warranty claims against the Seller. Warranty claims are not assignable. 8. Warranty claims are barred for second-hand goods. Article 9 Reservation of title 1. The Seller reserves [...] amount of 1% for each full week of delay, but not more than 10% of the goods and services affected by the delay. All further claims are barred unless the delay is due at least to gross negligence on the Seller‘s part. Article 5 Custom-made orders Charges [...] reserves title to the delivered goods until the purchase price has been paid in full, and other claims under the business relationship with the Buyer have been satisfied. 2. The goods in which title is reserved must not be pledged, assigned as security or

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      • Support Center
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      Service Portfolio

      Immediate assistance Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time, localized support. Maintenance [...] is now live and offers the opportunity to select various criteria such as size, voltage, options, and accessories. Report a claim In case you are facing a failure on any of your Hettich units you have the opportunity to report the failure electronically [...] the process a shown below. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time

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      • Support Center
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      Cleaning and Care

      centrifuge's user manual. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time

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      • Support Center
      • Service

      Report a Claim

      Each claim is processed as listed: Submit the Nonconformity Report form to your direct customer service representative at Hettich. You can do that by sending us an e-mail with the attached report. Your Hettich representative or a local authorized distributor [...] the pdf-file here instead. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time

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      • Support Center
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      Service FAQ

      laboratory glassware washer. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time

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      Certificates

      high-quality product from us. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time

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        Support Center

        Service Portfolio Spare Parts Service FAQ Report a Claim Certificates Cleaning and Care Product Configurators Product Catalog Download Center Service Portfolio Spare Parts Service FAQ Report a Claim Certificates Cleaning and Care Product Configurators [...] Catalog Download Center Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time

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        • Contact

        Nonconformity Report

        error or issue. What type of assistance do you need? (Please select one of the following options): Kind of claim: * Warranty claim Goodwill claim Paid replacement unit Paid repair Next step

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          Data Protection

          your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims, we will cease processing your data upon receipt of your objection. If the processing of personal data is for the purpose [...] need your personal data for processing purposes, but you need the data for the establishment, exercise, or defense of legal claims, you can request the restriction of processing instead of erasure. If you object to processing under Article 21 (1) GDPR, [...] personal data, aside from storage, may only be processed with your consent, for the establishment, exercise, or defense of legal claims, to protect the rights of another natural or legal person, or for reasons of substantial public interest of the Union or a

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