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How long can centrifuge rotors and buckets be used safely and reliably? The maximum service life depends on the specific rotor or bucket. The maximum number of running cycles or the shelf/service life of plastic parts (rotors/adapters) can be found marked directly on the accessories. How frequently should a centrifuge be serviced? In general, we follow DGUV Rule 100-500 of the German Social Accident Insurance (DGUV), which stipulates that all our centrifuges with a power consumption of more than 500 W and/or a kinetic energy of more than 10,000 Nm must be serviced or tested once a year. Smaller devices can also be serviced on request. However, no interval is stipulated here. What can I do if my centrifuge is defective or has a fault? You can contact our service team or your dealer at any time if your centrifuge is defective or has a fault. Once you have completed our defect report form in electronic format and submitted it to your personal contact at Hettich, he or she will then coordinate the next steps with you. Depending on the outcome, we will then either send a service technician to you or ask you to ship the item to us for repair. More information here "Imbalance" appears sporadically on the display and the machine stops functioning. How can this message be avoided? This message indicates a problem with vibration. It is displayed when the load is not correctly balanced or maintenance (lubrication) is inadequate. Continued operation in this condition may damage the centrifuge. If this error message is displayed, you should check whether the centrifuge is evenly loaded and then repeat the centrifugal run. Please contact us if the message appears and remains permanently displayed. Who is authorized to carry out maintenance, qualification inspections, and operational checks of the equipment? Centrifuges and incubators may only be serviced by trained Hettich employees or authorized Hettich representatives. Where can I find the serial number of my centrifuge? On small centrifuges, the serial number of your centrifuge can be found on the product nameplate. On larger centrifuges, the serial number is marked either on the nameplate or the left-hand hinge. How can I clean my centrifuge safely and reliably? Instructions for correct centrifuge cleaning and care can be found here. What detergents and disinfectants can I use? Contaminants or sample residues should first be removed with cold water. You can then start cleaning and disinfecting. Detergents and disinfectants used must not be corrosive and should have a pH of between 5 and 8. We strongly advise against using any spray disinfectant. Also, please do not clean your device in your laboratory glassware washer. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time, localized assistance. To the Service contact form
Immediate assistance Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time, localized support. Maintenance contracts Hettich offers preventative maintenance contracts following your purchase. An authorized service engineer will check the unit annually and replace parts where needed. Please contact your personal contact person at Hettich for rates and terms. Installation help Need help unpacking and installing your unit, setting application parameters, or basic training? Ask your local Hettich representative about our installation program. IQ / OQ As an extra option, every setup can undergo IQ / OQ certification. A copy of signed documents will remain with every unit onsite. Please contact your personal contact person at Hettich for rates and terms. Loan units There should be no long downtimes in the laboratory. If a repair is not possible within a reasonable period of time, there is the option of providing you with a loaner unit for the interim period. Warranty All Hettich products do have a warranty time of 24 month. Download Center Explore our Download Center for essential resources such as manuals, data sheets, certificates, brochures and many more. Access the information you need swiftly and efficiently, ensuring seamless operations and compliance with industry standards. Hettich - Spare parts Keep your devices in top shape with our extensive range of spare parts! Hettich Certificates Hettich complies with numerous international safety standards and regulatory requirements to guarantee the highest level of product quality and user safety. Service FAQ Do you have questions about the maintenance and servicing of your Hettich product? Have a look at our FAQ or get in contact with us! Cleaning & Care of Centrifuges Ensure your centrifuge's longevity with regular cleaning and maintenance. Save on maintenance costs and prevent unnecessary downtime, keeping your laboratory running smoothly. Centrifuge Configurator Use this tool to build up to 3 different centrifuge and accessory combinations Incubator Configurator Our Incubator Configurator is now live and offers the opportunity to select various criteria such as size, voltage, options, and accessories. Report a claim In case you are facing a failure on any of your Hettich units you have the opportunity to report the failure electronically allowing us to process your case without delays. Please use the process a shown below. Do you need technical assistance? Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time, localized assistance. To the Service Contact form
Anonymously report concerns While we encourage disclosing your identity when submitting a report, we acknowledge that you may have reservations. Therefore, you have the choice to also report concerns anonymously. Confidential treatment of your report Rest assured, we handle your report and investigation details with utmost confidentiality in compliance with relevant laws. Serious handling of your report At Andreas Hettich GmbH, every report is thoroughly examined without exception. Dedicated department Consider making a report – our specialized compliance team will diligently assess it. Your contribution matters Our dedicated compliance team will stay in touch with you throughout the assessment and investigation process. Your cooperation will significantly improve the thoroughness of the investigation. Our Whistleblower System We have established an anonymous internet-based whistleblower system designed to facilitate confidential communication with the Andreas Hettich GmbH compliance team. This system is available in both German and English and ensures secure dialogue through specialized encryption. Access to the Whistleblower System is provided as follows: To the Whistleblower System Important Notice: Our Whistleblower platform/system is not to be used to report dissatisfaction, errors or defects in Hettich products or services! In such cases, we ask you to contact our sales or service team .
Nonconformity Report Please use this form to report technical issues. It has three steps: Provide your contact information, describe the problem in detail, and (if you want) upload pictures of the error or issue. What type of assistance do you need? (Please select one of the following options): Kind of claim: * Warranty claim Goodwill claim Paid replacement unit Paid repair Next step

Dual study program Business Administration
The dual study program combines practice and theory and therefore offers the best conditions for starting a career. You will spend three months alternating between the dual university in VS-Schwenningen and the company. During the three-year course, your practical work in the commercial areas of the company will be ideally complemented by lectures such as business administration, economics, mathematics, statistics and law. In addition to business fundamentals, specific course content is taught in four specializations. This allows you to focus on either controlling/finance and accounting, marketing and sales management, materials and production management or human resources management. The diverse course content provides you with an excellent basis for starting a commercial career.
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Technical Contact Salutation Ms. Mr. Unspecified Title Prof. Dr. Prof. Dr. Country France Germany Switzerland Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cabo Verde Cambodia Cameroon Canada Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, The Democratic Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czechia Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands North Macedonia Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania Russian Federation Rwanda Saint Barthélemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Sweden Syrian Arab Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Türkiye Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela, Bolivarian Republic of Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Please choose: Spare part inquiry Technical support / help Maintenance or calibration request Product complaint Service training request Please call me back I have read and accepted the Privacy Policy . * Submit Submit
Hettich Contact Salutation Ms. Mr. Unspecified Title Dr. Prof. Prof. Dr. Country* France Germany Switzerland Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cabo Verde Cambodia Cameroon Canada Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, The Democratic Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czechia Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands North Macedonia Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania Russian Federation Rwanda Saint Barthélemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Sweden Syrian Arab Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Türkiye Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela, Bolivarian Republic of Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Please choose*: Product inquiry Spare part inquiry Technical support Maintenance or calibration request Feedback Please call me back I have read and accepted the Privacy Policy . * Submit Submit
Technical Contact Salutation Ms. Mr. Unspecified Title Dr. Prof. Prof. Dr. Country* France Germany Switzerland Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cabo Verde Cambodia Cameroon Canada Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, The Democratic Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Curaçao Cyprus Czechia Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands North Macedonia Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania Russian Federation Rwanda Saint Barthélemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Sweden Syrian Arab Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Türkiye Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela, Bolivarian Republic of Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Please choose: Spare parts request Technical support / help Maintenance or calibration request Product complaint Please call me back Other I have read and accepted the Privacy Policy . * Submit Submit