Job
Service Technician (m/f/d)
Tuttlingen
Experienced Professionals
Full-time
Permanent
Hettich isn't just a globally operating company with over 120 years of tradition, but also a place where innovation, collaboration, and dedication go hand in hand. As a manufacturer of high-performance laboratory centrifuges and incubators, Hettich sets standards in this field and enjoys worldwide recognition.
Our success is built on our approximately 500 highly qualified and goal-oriented employees, who form the backbone of our company. We take pride in providing an inspiring work environment that fosters creativity and personal growth while continuously striving to exceed the needs of our customers.
Your tasks
- Initial technical consultation, as well as evaluation and handling of complaints regarding our equipment—including analysis, classification, and coordination of technical measures in accordance with process specifications
- Execution and coordination of repairs both domestically and internationally, as well as within the internal repair department
- Creation, maintenance, and adaptation of spare parts kits, as well as monitoring of technical changes
- Maintenance and quality assurance of service, repair, and master data in the ERP and document management systems
- Revision and updating of technical documents such as service instructions, repair manuals, or test documentation
- Close collaboration with internal service, field service, quality, development, purchasing, logistics, and other departments
- Participation in departmental and company-wide projects—including the implementation of defined project tasks
- Planning, preparation, and delivery of service and product training sessions domestically and internationally in close coordination with team leadership
Your profile
- Completed technical vocational training or a comparable recognized qualification; ideally, further training as a technician or master craftsman
- Initial to several years of professional experience in technical service or customer service
- Excellent written and spoken German and English; additional languages are a plus
- Proficiency in using an ERP system (ideally SAP) as well as excellent MS Office skills
- Experience with service or ticketing systems is a plus
- Solid understanding of complaint, repair, and service processes, as well as technical fault analysis
- High reliability, ability to work in a team, strong communication skills, and customer focus
- Structured, process-oriented approach to work and good time and priority management
- Willingness to travel for service assignments and training both domestically and internationally
What we offer
Secure job in medical technology industry
Uncover more than just job stability and embrace the chance to actively contribute to the advancement of medical technology.
Individual training and further education opportunities
During annual employee reviews, we define customized development goals that align with your needs and career objectives.
Flexible working hours: Empowering your work-life balance
At Hettich, we value work-life balance, providing flexibility with measures like adjustable hours and extra leave for success in both your professional and personal life.
Mobile work
Depending on your position, we offer up to 40% flexible mobile working options, whether from home or on the go.
Hansefit
With HANSEFIT, our team stays fit and healthy! Through membership, our employees gain access to a wide network of gyms and sports facilities, promoting well-being and strengthening team spirit.
Interested?
Then simply apply directly through our application form.
At our company, employees value the close collaboration and respectful teamwork within our teams.
We're seeking dedicated team members who share our values and want to shape the future together with us.
How can I assist you?
If you're passionate about innovation, teamwork, and making a difference, we'd love to hear from you.
Stefanie Schulz
HR
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