All facts at a glance


Andreas Hettich GmbH & Co.KG

D-78532 Tuttlingen         

Tel.: +49 7461 / 705-0
Fax: +49 7461 / 705-1125


Director, authorised to represent the company:
Klaus-Günter Eberle

Personally liable associate :
Hettich Holding Beteiligungs- und Verwaltungs GmbH

Seat of the company:

Registration Court:
Amtsgericht Stuttgart HRA 450063

VAT Registration Number:
DE 142 930 419

Liability Notice:
Notwithstanding careful inspection, we are unable to accept any liability for the content of external links. Alone the operators of the linked web sites are responsible for the contents of their respective web pages.


Conception, Design and Development

teufels - Marke. Kreation. Digital.


Exclusion of liability

The internet offer is put together and maintained exercising greatest possible care.

However, Andreas Hettich GmbH & Co. KG can assume no guarantee for the correctness, accuracy and completeness of the information and therefore excludes any liability for loss or damage of any kind directly or indirectly arising from the use of the online offer of this website.

Andreas Hettich GmbH & Co. KG likewise assumes no liability for website offers of other operators to which visitors of this website gain access via links inserted here.
Exclusively responsible for these third-party contents are their providers.


General terms and conditions

Article 1 Scope
1. The Seller‘s deliveries, services and offers shall be made exclusively on the basis of the present terms and conditions of business. These thus apply to all future business relations, even if they are not expressly agreed again. These terms and conditions shall be deemed accepted at the latest upon acceptance of the goods or service. A confirmation on the part of the Buyer which makes a reference to its own terms and conditions of business and purchase is herewith repudiated.

2. Deviations from these terms and conditions of business shall be effective only if the Seller has confirmed them in writing.
3. All declarations relating to legal transactions must be in writing. The simple electronic form (Article 127 III BGB (German Civil Code) cannot be used in place of the written form. For this, the higher-level electronic form (Article 126 a BGB) is necessary.
Article 2 Offer and execution of contract
1. The Seller‘s offers are non-binding and made without engagement. Declarations of acceptance and all orders must be confirmed by the Seller in writing or by fax in order to be legally effective. The same applies to supplements, amendments and collateral covenants.
2. Drawings, illustrations, dimensions, weights and other performance data shall be deemed binding only if this has been expressly agreed in writing.
Article 3 Prices
Prices in the Seller's offers and price lists are quoted ex works Tuttlingen, in Euro, exclusive of packaging, value-added tax and freight charges. The prices applying at date of delivery will be charged. The prices do not include the costs for taking back and disposing of old equipment of users other than private households.
Article 4 Delivery lead time
1. The deadlines and delivery lead times stated by the Seller are non-binding unless they have been expressly agreed otherwise in writing.
2. Even if the delivery lead times and deadlines were bindingly agreed, the Seller shall not be held liable for delays in the delivery of goods or services due to force majeure or on grounds of events which render it difficult or impossible for the Seller to make delivery - this also includes subsequent difficulties in the procurement of material, breakdown of operations, strikes, lockouts, staff shortages, lacking means of transport, official directives, etc. irrespective of whether these occur at suppliers of the Seller or at their sub-contractors. They entitle the Seller to postpone the delivery or service by the duration of the impediment plus a reasonable lead period, or to withdraw from the contract either wholly or in part with respect to the still not performed portion of the contract.
3. If the impediment lasts longer than three months, then, after granting a reasonable period of grace, the Buyer shall have the right to withdraw from the contract as regards the still unperformed portion of the contract.
4. Insofar as the Seller is responsible for failure to adhere to binding lead times and deadlines, or has fallen behind with performance, the Buyer shall have the right to compensation for such delay in an amount of 1% for each full week of delay, but not more than 10% of the goods and services affected by the delay. All further claims are barred unless the delay is due at least to gross negligence on the Seller‘s part.
Article 5 Custom-made orders
Charges for custom-made orders will be based on the Seller‘s costs. Custom-made goods cannot be taken back. The annulment of custom-made orders is possible only with the Seller‘s express written consent. The Seller has no obligation to check the samples, drawings and other documents for the existence of industrial property rights. Responsibility for this lies with the customer alone. Should disadvantages arise for the Seller from the infringement of third-party property rights through an order which is custom-made for the Buyer, the Seller may require indemnification from the Buyer for such loss.
Article 6 Shipment / Passage of risk
Risk passes to the Buyer as soon as the shipment has been handed over to the carrier or leaves the Seller‘s warehouse for the purpose of shipment. If, without fault on the Seller‘s part, shipment becomes impossible, risk shall pass to the Buyer upon notification of readiness for shipment. The Seller has the right to insure the shipment at the Buyer‘s expense against breakage, damage through transportation and fire, unless the Buyer expressly refuses such insurance coverage.
Article 7 Warranty
1. The Seller gives warranty that the products are free from defects in workmanship and materials. The warranty period is 24 months and applies only to parts. The Seller will not bear the cost of wear parts, working time, travel time, transport or any other costs.
2. The warranty period commences upon passage of risk.
3. The Buyer shall examine the received goods immediately upon receipt for transport damage and any other defects, record the defects on the delivery note without delay and report them to the Seller.
4. In the event of notification by the Buyer that the products are not in accordance with the given warranty, the Seller may, at its option, require that
a) the defective part be returned for repairs and then sent back to the Buyer;
b) the Buyer hold the part ready for a service technician to be sent by the Seller to the Buyer to perform the repairs.
5. Should the repairs fail to bring about an improvement after a reasonable period of time, the Buyer may, at its option, require either a reduction of the price or the cancellation of the contract.
6. Liability for normal wear is barred.
7. Only the direct Buyer itself is entitled to assert warranty claims against the Seller. Warranty claims are not assignable.
8. Warranty claims are barred for second-hand goods.
Article 8 Reservation of title
1. The Seller reserves title to the delivered goods until the purchase price has been paid in full, and other claims under the business relationship with the Buyer have been satisfied.
2. The goods in which title is reserved must not be pledged, assigned as security or otherwise encumbered with third-party rights. The Buyer has the right to sell such goods or to combine them with other movables only within the scope of its ordinary business operations. The Buyer shall ensure that the Seller‘s reservation of title remains in force and hereby assigns to the Seller its claims against its customers in full for the goods - even if such goods have been processed. The Seller hereby accepts the assignment. If so requested, the Buyer shall provide the names of its customers.
3. At the Buyer‘s request, the Seller shall release collateral insofar as the claims secured are exceeded by such collateral by more than 10% and the collateral is divisible.
Article 9 Payment
1. Unless otherwise agreed, the Seller‘s invoices are to be paid within thirty (30) days of invoice date without deduction. Repair bills are payable immediately without deduction.
2. Despite contrary stipulations on the part of the Buyer, the Seller has the right to count payments towards the Buyer‘s older debts first. If costs and interest have already been incurred, the Seller has the right to settle first the costs, then the interest and, last of all, the main debt.
3. Payment shall be deemed to have been made only when the Seller can dispose of the amount paid. With cheques, payment shall be deemed to have been made only when the cheque has been cleared.
4. Should the Buyer be in default, the Seller has the right to charge interest at a rate charged by merchant banks for open current account credits plus statutory value-added tax, but in any case at a rate 8% higher than the base rate pursuant to Article 288 II BGB.
Article 10 Advance payments and provision of security
If, after execution of contract, a substantial impairment to the Buyer‘s financial circumstances occurs, or justified doubts arise regarding the Buyer‘s willingness to pay, the Seller shall have the right, at its option, to require advance payment or the provision of security for its deliveries.
Article 11 Limitation of liability
Damages claims against the Seller or against its employees or vicarious agents, insofar as they go beyond Article 4 Clause 4 of the present terms and conditions of business, are barred unless they were caused through malicious intent or gross negligence.
Article 12 Delay in acceptance
If there is a delay in acceptance of more than one month after notification of readiness for delivery, the Seller may charge storage fees of 1% of the invoiced amount for every commenced month.
Article 13 Return of goods
1. The return of goods requires the prior written consent of the Seller in all cases. The amount credited will correspond to the countervalue less handling charges of at least 40% and any costs of reworking. The return is to be free of charge for the Seller. As a rule, custom-made orders, altered products, discontinued models and articles which are not listed in the Seller's sales documents cannot be returned.
2. In every case of complaint, the Seller and the Buyer/ Customer shall note and store the serial and/or the batch number of the product, the name and address of the next buyer/customer in the chain, stating the reason for returning the goods, the date of complaint, irrespective of whether approval is given or not. The complaint is to be forwarded without delay to the Seller and the manufacturer.
Article 14 Acceptance of returns / obligation to dispose of the goods
The industrial customer accepts the obligation to treat and dispose of the delivered goods in a proper manner as prescribed by law after termination of use, in particular pursuant to Articles 11 and 12 ElektroG (German law regulating electrical goods). Furthermore, the industrial customer shall expressly release the Seller from the obligations of Article 10 Paragraph 2 ElektroG (manufacturer's obligation to take back goods) and shall save it harmless from and against any third-party claims in connection therewith. The Seller's entitlement to the Buyer's obligation to take over / save it harmless shall not lapse prior to the expiry of two years after the final termination of use and of the written notification made to the Seller. If expressly requested to do so, the Seller shall organize the return and recycling / disposal of such equipment against a refund of the costs incurred, insofar as such equipment is distributed by the Seller.
Article 15 Data storage
1. The Buyer/Customer permits the Seller to store its data insofar as these are relevant to the performance of the contract.
2. Pursuant to DIN EN ISO 13485 Clause 7.5.3, it must be guaranteed that the history of every delivered product can be retraced without interruption. The Buyer/ Customer as well as the Seller undertake to comply with this regulation.
3. The Buyer/Customer shall give its complete name and address to the Seller.
4. The Buyer/Customer, in the event of resale and/or of forwarding the goods for payment or free of charge, within or outside an EU/EEA member state, shall guarantee uninterrupted retraceability of the history of the goods. In all cases when the Buyer/Customer passes on the product, it shall give the serial or batch number of the said products together with the full name and address of its buyer/customer, and shall store such data for the period corresponding to the shelf life of the medical product stated by the Seller which is simultaneously the manufacturer. However, the duty to store the data shall remain in force for at least ten years after approval of the product. The records must remain legible, easily recognizable and retrievable. On request, the records made by the Buyer/Customer must be made available to the Seller at any time.
5. The Buyer/Customer shall ensure that, when it passes on such goods either for payment or free of charge, within or outside EU/EEA member states, its buyer/customer shall also comply with DIN EN ISO 13485, and retraceability is guaranteed. This buyer/customer shall also obligate its buyers/customers to guarantee uninterrupted retraceability. This obligation shall apply to all further buyers/customers in the chain.
6. Should the Buyer/Customer fail to fulfil the obligation imposed by DIN EN ISO 13485 Clause 7.5.3 and the Seller suffer disadvantages on this account, in particular in the case of a recall of the product, the Buyer/ Customer shall bear all additional costs resulting from non-compliance with this obligation. If, in the event of a recall of the product, additional costs are incurred on account of non-compliance with DIN EN ISO 13485 on the part of any buyer/customer in the chain, then the Buyer/Customer of the Seller which is simultaneously the manufacturer shall bear all additional costs which are incurred by the Seller/manufacturer through non-compliance. The manufacturer shall be saved harmless in all cases from liability for costs incurred through non-compliance with the obligation to guarantee uninterrupted retraceability. The Buyer/Customer of the manufacturer shall have recourse to its own buyer/customer and the latter from its own buyer/customer until the one responsible for the loss or injury is found in the chain to bear the damages.
Article 16 Quality assurance
All Buyers/Customers authorised by the Seller which have signed the "Quality agreement for the sale of medical products and products for in-vitro diagnostics" have, upon receiving authorisation, made a commitment to compliance with the guidelines and laws on the marketing of medical products and products for in-vitro diagnostics as well as general laboratory equipment. The corresponding specification of guidelines and laws will be published on the homepage These form part of the General terms and conditions.
These are irrevocably recognised by the Buyer/Customer on acceptance of the products. Contradictory terms and conditions of purchase of the Buyer/Customer shall not be effective. The corresponding delivery notes refer to these General Terms and Conditions of Business, which the Buyer/Customer also expressly acknowledges as a constituent part of the contract.
The Buyer/Customer also accepts the "Quality agreement for the sale of medical products and products for in-vitro diagnosis" which is published at on the homepage of Andreas Hettich GmbH & Co. KG. The current version of this relates to matters covered by the contract.
Article 17 Applicable law, place of jurisdiction, severability
1. The present terms and conditions of business and all legal relationships between the Seller and the Buyer shall be subject to the laws of the Federal Republic of Germany.
2. As far as legally permissible, the Amtsgericht (local court) Tuttlingen shall be deemed agreed as the exclusive court of jurisdiction for all litigation arising directly or indirectly - nationally or internationally - from the contractual relationship. In all cases where the value in litigation exceeds EUR 5,000, then, pursuant to the German laws of civil procedure, jurisdiction shall lie with the Landgericht (regional court) Rottweil.
3. Should any provision of these terms and conditions of business or a provision within the framework of any other agreements be or become void, this shall not affect the validity of any other provisions or agreements.


Quality assurance agreement

Quality assurance agreement for distribution of medical products
and in-vitro diagnostic products

The purpose of these clauses is to ensure compliance with directives and laws relating to marketing of medical products, in-vitro diagnostic products and general laboratory equipment (hereinafter referred to as "products"), by Andreas Hettich GmbH & Co. KG (hereinafter referred to as the "manufacturer"). Achieving that requires the cooperation of all the manufacturer's distributors (hereinafter referred to as "dealers").
Section 1: Legal bases
The following clauses cover distribution, quality assurance, service, market observation and reporting requirements as defined in particular, but not exclusively, by the following directives, laws and standards:

  • The consolidated 11.10.2007 version of the Directive 93/42 EEC of the European Parliament and Council relating to medical products
  • The consolidated 7.8.2009 version of the Directive 98/79/EC of the European Parliament and Council relating to in-vitro diagnostic medical devices
  • The German Medical Products Act in the version announced on 7.8.2002, most recently by Art. 12 of the Act of 24.7.2010 (German Federal Gazette I, p. 983).
  • The Medical Devices Regulations SOR/98-282 in the consolidated version dated 30.11.2010 published by the Canadian Minister of Justice
  • The Quality System Regulation from the Code of Federal Regulations (Title 21, Part 820), of the US Food and Drug Administration in the 1.4.2010 version
  • The standard DIN EN ISO 13485:2003-07 + Cor 1. 2009-08 Medical Products – Quality Management Systems – Requirements for Regulatory Purposes

Where the German Medical Products Act, the German Product Liability Law and the laws, standards and directives stated in the preamble are mentioned in the following provisions, existing medical product laws, directives or binding administrative instructions for the respective contractual territory, present or future, shall also apply.
Section 2: Traceability of medical products
The dealer undertakes to maintain distribution records and retain them at least for the period of time stipulated by the German Medical Products Act and by the relevant national and international directives and the laws, standards and directives stated in the preamble, but at least for 10 years. The following provisions on traceability do not apply within Germany: The distribution records must include detailed information necessary to trace the product. The distribution records must make it possible to conduct corrective and preventive measures, as well as recalls. This proof is required solely to carry out measures pursuant to the German Medical Products Act, the relevant national and international directives, the German Product Liability Law, and the laws, standards and directives stated in the preamble and may only be used by the manufacturer for these purposes. If the dealer does not fulfil these obligations, he shall not be authorized to market the products or must indemnify the manufacturer against any claims arising from marketing of the products. If the dealer incurs costs as a result of traceability of the products and said costs have demonstrably not been included in calculation of the original pricing, the manufacturer shall decide on what share of the costs to bear on a case-by-case basis.
Section 3: Market and product observation obligation, obligation to provide instructions, customer complaints and quality control
The dealer undertakes to observe the market and products in his contractual territory and to give the manufacturer prompt written notification of any non-compliant products, inadequate safety or effectiveness of the products or restrictions in the product's qualities warranted in the manufacturer's product information. In order to fulfil these obligations pursuant to the German Medical Products Act and the respective directives, the dealer undertakes to install an appropriate quality assurance system such that the manufacturer can take it as a basis for analysing the causes of non-compliant products and develop and implement countermeasures accordingly. Such information must be reported to the manufacturer using the manufacturer's "Claim Report" form.
To enable the manufacturer to comply with the statutory time-limits for reporting such information pursuant to the laws and directives, the dealer must design an appropriate quality assurance system that enables him to report incidents that have impaired the safety or effectiveness of the product to the manufacturer within three working days. Such information must be reported to the manufacturer using the manufacturer's "Claim Report" form.
Section 4: Service agreement

(only for subsidiaries and agencies outside Germany)
The dealer outside German undertakes to establish and maintain qualified service operations in his contractual territory. This shall include regular service training and certification for his service staff by the manufacturer. The dealer also undertakes to maintain an adequate stock of spare parts for the number of sold devices and to return non-compliant components to the manufacturer in accordance with the latter's stipulations, along with a clear description of the fault and traceability to the individual product. This shall also apply after the warranty period for the respective product expires.
The dealer undertakes to comply with the latest applicable service instructions and with the maintenance guidelines of the manufacturer. The dealer also undertakes to comply with all national provisions on medical products and directives for the products, as well as the laws, standards and directives stated in Section 1.
Section 5: National product registrations, regulations and laws
The dealer outside Germany shall be responsible for complying with the national directives and laws applicable to distribution of the products in his respective contractual territories. If necessary, he shall obtain the registrations and approvals necessary or expedient for operating the products from the national authorities of his country in consultation with, on behalf of and, if legally permissible, in the name of the manufacturer in his capacity as local agent. The dealer must inform the manufacturer in writing of any resultant obligations for the manufacturer, stating the text of the directive or law and where it can be found. The dealer has a duty to inform the manufacturer of such completed measures and their scope and period of validity (e.g. product registrations) and provide the manufacturer with the associated proof, such as copies of certificates from public authorities, and, if the manufacturer is the holder of the registration, by means of original documents. Where legally permissible, the dealer assigns all rights from product registrations and product approvals to the manufacturer, who hereby accepts said assignment.
Section 6: Changes that must be reported
The manufacturer undertakes to inform his permanent agencies which have service operations authorized by the manufacturer and have signed the "Quality assurance agreement for the distribution of medical products and in-vitro diagnostic products", as well as its own subsidiaries, of changes to the range of products and accessories and all technical information necessary to ensure proper maintenance and service. This includes in particular updating documents on spare parts, service instructions and information on the compatibility of spare parts in response to technical changes.
Section 7: Data security
The dealer undertakes to maintain confidentiality on all data he receives from manufacturers and purchasers as part of this agreement and also to protect and retain it in accordance with the applicable national data privacy legislation. The data may only be used for the purposes of the agreement and must be retained or made available to the manufacturer for as long as the manufacturer is obliged by the public authorities to save it and for as long as demanded by national data privacy regulations.
Section 8: Termination of the business relationship

Since the regulatory and statutory obligations specified in Sections 2 and 3 do not end when the business relationship between the manufacturer and dealer ends, they must be assigned before the business relationship ends.
Consequently, the dealer undertakes to hand over all his customer-related and product quality-related data and records to the manufacturer which the latter requires to continue to fulfil his obligations under Sections 2 and 3 (hereinafter referred to as data) when the business relationship between the dealer and manufacturer ends.
Alternatively, the data can also be passed on to a legal successor of the dealer, provided this company is reliable and has the experience, organizational structures and trained experts required to distribute medical products in order to enter fully into the obligations on the dealer under this agreement. The manufacturer must be informed in writing of the assignment of the obligations under this agreement and the necessary data at least 3 months beforehand. If one or more of the above qualifications is not met, the manufacturer shall have the right to refuse to allow the dealer's legal successor to assume the obligations under this agreement and to refrain from initiating a business relationship relating to further distribution of the products through the dealer's legal successor. In this case, the dealer must surrender the data directly to the manufacturer. In addition, the legal successor must conclude a similar agreement to this one with the manufacturer. The dealer shall transfer the data to its legal successor only after said agreement has been concluded between the legal successor and the manufacturer. Otherwise, the dealer must surrender the data directly to the manufacturer.
The data to be handed over by the dealer may be used only for the purposes specified in Sections 2 and 3 of this agreement, but not for distribution purposes.

Section 9: Subject matter of the qualtiy assurance agreement
"The subject matter of the quality assurance agreement is the general terms and conditions of Hettich in their latest form, which can be viewed on Hettich's homepage at, when the individual products are supplied. Conflicting terms and conditions of purchase or other general terms and conditions are herewith excluded."


Terms and conditions of purchase

1. Terms and conditions of purchase
The present terms and conditions of purchase apply to all our business dealings with the Supplier even if no reference is made to them in subsequent orders. They apply even in cases where the Supplier draws attention to its own terms and conditions, unless we have agreed to these expressly in writing. If we make no comment on the Supplier's deviating terms, they shall be deemed rejected. The confirmation or performance of our order shall be deemed acceptance of the present terms and conditions of purchase.

2. Placement of order

Our orders will be placed in writing. Obvious errors or mistakes in spelling or calculation shall not be binding on us. Verbal covenants and different terms and conditions of the Supplier shall apply only if we have confirmed them in writing.
Execution of contracts and amendments to the contract must be in writing. The simple electronic form (Article 127 par. 2 BGB (the German Civil Code) is no acceptable substitute for the written form. What is required here is the qualified electronic form (Article 126 a BGB).

3. Delivery

Deliveries must be acknowledged by us, i.e. our incoming goods department. Acknowledgements of delivery must contain a full description of the delivered goods such as quantity, weight, designation, etc. and specify the receiving department and the destination address. Risk is transferred to us at the receiving department upon our acceptance of the goods.
3a. Long-term Supplier Declaration for preferential pricing
Once a year, when requested, the Supplier shall draw up a Long-term  Supplier Declaration. It shall be liable for the accuracy of the information given in such Declaration.

4. REACH and RoHS directive

Deliveries must comply with EC Directive 2002/95/EC (RoHS) and EC Directive 2011/65 EU (RoHS II) on the restriction of the use of hazardous substances in electrical and electronic equipment and with Article 59 (1) and Article 33 of Commission Regulation (EC) No. 1907/2006 (REACH).

5. Delivery lead time

If the Supplier encounters any difficulties in manufacturing or in the procurement of materials, or if circumstances occur which are beyond the Supplier's control which are likely to prevent it making delivery to schedule in the specified quality, then the Supplier must inform our purchasing department without delay.

After expiry of a set period of grace, we shall have the right to procure a substitute or a remedy from a third party at the Supplier's expense. This, however, does not release the Supplier from further damages claims on grounds of its failure to adhere to delivery lead times.

6. Withdrawal

In cases of force majeure or other events beyond our control, we may cancel the contract either wholly or in part, or require performance at a later date without the Supplier being entitled to claim damages against us on account of such events.

7. Prices

The agreed unit or lump-sum prices are firm prices and preclude additional charges of any kind whatsoever. Nor do bigger or smaller dimensions than those specified for items give any justification for changing the unit or the lump-sum price.

8. Warranty

The Supplier gives warranty that its deliveries and services are free of defects. Unless otherwise agreed, the warranty period shall be two years.
The warranty period commences with the transfer of risk to our customer or on our customer's acceptance.
The Supplier waives the right to a defence on grounds of lateness of a complaint of defect.

9. Severability

The contractual agreements and provisions remain fully in force even if particular parts become legally void.

10. Court of jurisdiction

1. The present terms and conditions and the entire contractual relationship between manufacturer and Supplier are subject to the laws of the Federal Republic of Germany. Application of the UN convention on international purchases is barred.
2. To the extent permitted by law, Tuttlingen shall be the exclusive place of jurisdiction for all litigation arising directly or indirectly from the present contractual relationship.



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