Report a claim

In case you are facing a failure on any of your Hettich centrifuges or HettCube units you have the opportunity to report the failure electronically allowing us to process your case without delays. Please use the process a shown below.

Each claim is processed as listed:

Submit the Nonconformity Report form to your direct customer service representative at Hettich. You can do that by sending us an e-mail with the attached report.

Your Hettich representative or a local authorized distributor will contact you to verify if all details have been submitted to resolve your case.

Depending on the failure, a Hettich representative or authorized local distributor will inform you whether a service technician will visit you on site or if the unit has to be returned to a repair facility.

Nonconformity Report

Online - Nonconformity Report

Get here to the Online-Form

Download - pdf

If you prefer not to use the online form, you can download the pdf-file here instead.

Do you need technical assistance?

Our Service team is ready to answer your questions or take your reports of malfunctions. Use the chat function on the website, fill in the contact form or send an email to service@hettichbenelux.com.

For urgent matters, you can of course also contact our Service department by telephone on 088 221 99 00.

To the Service contact form