Service for reliable equipment

Our Service options

Hettich Benelux manufactures and supplies high-quality climate and laboratory equipment. Offering excellent serivce is of course part of this.

Our service team will respond to your questions as quickly as possible and provide you with expert support. Whether it is manuals, trial installations, malfunctions, installation assistance or maintenance contracts, we are here to ensure that your equipment always works reliably.

Assistance

We are ready to handle your request quickly and efficiently. Please contact our Service & Installation department and they will assist you further by telephone or on site.

You can contact us via chat, the contact form, email at service@hettichbenelux.com or call 088 221 9900.

Maintenance contracts

Hettich Benelux offers two types of maintenance contracts: the “WIBAZ” and the “Hettich Benelux” contracts. These are multi-year maintenance contracts that are indexed annually in accordance with the NZa.

A certified service engineer inspects the device annually and replaces parts if necessary. The engineer always follows a set protocol, a copy of which you will receive.

Installation help

Need help unpacking and installing your device, setting up the application parameters or basic training?

Please contact your HettichBenelux account manager or our Service & Installation department.

IQ / OQ

As an additional option, each installation can undergo IQ/OQ certification. A copy of the signed documents remains with each unit on site.

Please contact your personal contact person at Hettich Benelux for rates and conditions.

Loan units

Equipment downtime in laboratories cannot be too long. If a repair cannot be carried out within a reasonable period of time, we may provide you with a replacement device in the meantime.

Warranty

All Hettich (Benelux) products come with a 24-month warranty. The brands Systec, Memmert, Erlab, Liebherr, Gram, Haier Biomedical, Helmer, Bühler and Smeg come with a warranty period of 12 to 36 months (depending on the brand).

Download Center

Explore our Download Center for essential resources such as manuals, data sheets, certificates, brochures and many more. Access the information you need swiftly and efficiently, ensuring seamless operations and compliance with industry standards.

Spare parts

A wide range of spare parts is available for our own products and for the brands we supply.

Service FAQ

Do you have questions about the maintenance and/or service of your centrifuge or other equipment?

Check out our FAQ or contact us!

Cleaning & Care

Ensure your centrifuge's (or other product) longevity with regular cleaning and maintenance. Save on maintenance costs and prevent unnecessary downtime, keeping your laboratory running smoothly.

Configurators

Make it easy for yourself and use our configurator for Hettich centrifuges or Incubators or the Gram configurator to put together your ideal product.

Report a claim

In case you are facing a failure on any of your Hettich units you have the opportunity to report the failure electronically allowing us to process your case without delays. Please use the process a shown below.

Need technical assistance?

Our Service team is ready to answer your questions or take your reports of malfunctions. Use the chat function on the website, fill in the contact form or send an email to service@hettichbenelux.com.

For urgent matters, you can of course also contact our Service department by telephone on 088 221 99 00.

To the Service Contact form