Job

Service Planner

Geldermalsen

Experienced

Part-time

Permanent

Are you an organised person who likes to keep track of things and can adapt quickly? If so, you’ll fit right in with our team in the Service & Installation department.

As a Planner within the Service & Installation department, you’ll be the first point of contact for our customers and our technicians regarding technical queries and faults. Customers will call and email you about preventive or corrective maintenance, as well as with various technical queries about our equipment.

You’ll also be in regular contact with your fellow account managers to answer their queries.

As our current Planner wishes to gradually reduce his workload and working hours, we are therefore looking for a replacement.

Your tasks

You will receive fault reports from our customers and assess whether you can resolve them over the phone or whether a technician needs to be sent out.
You provide telephone support to the technicians and supervise them.
You schedule the work for the service engineers and create work orders.
You’ll be in contact with colleagues by phone, email and WhatsApp to ensure everyone has the correct information.
If anything changes – such as a colleague falling ill or an urgent breakdown – you’ll react quickly and find a solution.
You will process and record all data in the ERP system and the planning system, identify any deviations from the schedule and take the necessary follow-up action.
You will ensure that our service engineers’ vehicle stock is restocked.
You will report on progress and results to the Service Manager.

Your profile

MBO+ level of work and thinking.
You have a customer- and service-oriented approach to your work.
You can switch quickly between different tasks and have strong analytical skills
You must be available for at least 32 hours.
You have a good command of Dutch and English, both spoken and written.
You know how to keep a cool head in stressful situations
You are willing to travel to Geldermalsen every day.

Do you have experience with the Business Central ERP system and/or the ExpandIT Field Service service planning system? If so, this would be an advantage.

If you don’t meet all the requirements but still think this is the role for you, we’d love to talk to you.

What we offer

Secure job in medical technology industry

Uncover more than just job stability and embrace the chance to actively contribute to the advancement of medical technology.

Non-contributory pension

For all our employees, we offer a non-contributory pension with Zwitserleven.

Salary - Service Planner

A competitive salary based on job level, education and experience. Salary range: € 3.750,00 and
€ 4.500,00.

Fixed end-of-the-year bonus

We value shared successes, which is why we reward your efforts with various incentives, such as annual bonuses or our employee referral bonus programme.

Travel reimbursement

Our employees receive a generous net commuting allowance.

Holiday entitlement

If you are employed full-time, you are entitled to min. 26 days of leave. A number of days per year are designated as collective days, for example the Friday after Ascension Day.